Wired2Fire offers a comprehensive warranty as standard. Your system is covered by either a collect and return warranty, return to base or on-site warranty. All these include parts and labour, so in the unlikely event of any problems you are well covered. Please refer to the warranty purchased to see exactly what yours covers.

Warranty for years 2 and 3 depend on the options you chose when you purchased your system. Please refer to your owners handbook for the details.

Terms:

In order to gain service under this warranty:

First contact the technical help line on: 0845 388 9051 They will attempt to diagnose and solve the problem over the telephone. If they are unable to do this then we will arrange to have the system collected or replacement parts sent out (depending on warranty option)

Please refer to these full Terms and Conditions for any clarification.

LCD Monitor Dead Pixel Policy:

During manufacture, TFT monitors may include some dead pixels (either constantly bright or dark pixels). Manufacturers have adopted a policy of not replacing monitors with under a certain number of dead pixels (as defined by the manufacturer).

Wired2Fire Ltd are bound by the individual manufacturer dead pixel policy. This policy is adopted throughout the IT industry, although not widely advertised. The dead pixel policy is covered by the International ISO standard 13406-2.

By being open and honest about this policy Wired2Fire hopes to keep our customers fully informed about this policy and make them aware that if they receive a monitor that develops dead pixels below the manufacturers stated threshold that it will not be replaced. Some manufacturers may exceed this standard for dead pixels, please see individual manufacturers for exact dead pixel policy.

Its understandable that you'll want your dream PC straight away! Generally your system will ship within 10 working days. During busy periods this may extend to a maximum of 15 working days. If special custom options have been chosen (i.e. options not on the customise page) then this period may be extended, depending on the availability of components.

Delivery is made by courier to your door. Wired2Fire liaises with the customer during the build period to ensure this delivery is made on the most convenient day of the week. Surcharges may apply for weekend deliveries and non-mainland deliveries.

For credit card purchases, to reduce fraud, Wired2Fire will only deliver to the registered credit card holders address.

Payment is made with an order. All major credit and debit cards. Cheque. Bank Transfer.

Wired2Fire offers a range of different cases to suit every taste. However, if you've got your heart set on something completely different then chances are we can provide it. Contact us and we'll do our utmost to find the case or component you're after.

The build quality of a Wired2Fire machine is unmatched. Each machine is meticulously built with particular attention to detail. Gamers demand high standards of presentation and performance, a Wired2Fire PC will meet and exceed these expectations.

How?

Build detail. A comprehensive quality check list ensures every PC is up to the Wired2Fire standard.

Wired2Fire tuning. Every PC goes through a lengthy tuning procedure to further enhance its performance. All drivers and software are installed and optimised. Further changes are made to the BIOS, system settings and windows settings. The PC will also be overclocked at this stage if the customer has selected it as an option.

Complete customisation service. Choose exactly what components and design you want. If we don't offer a component we'll be able to order it. However outlandish your customisation ideas, chances are we've built something similar in the past. Although this may increase the build time marginally you'll be getting exactly the PC you want, built to your own personal specification.

24 hour burn in period. Its a simple fact that most faults with a brand new PC can be traced back to faulty manufacturer components. Any faulty components can be identified before the machine ever reaches the customer and replaced. The burn in period also allows us to run various system tests to make sure your PC is running at optimum performance.

'Space saver' cabling method. Our attention to detail means the interior is neat and tidy, promoting better airflow. Besides it looks that much better!

Collect and Return warranty.A Wired2Fire PC is covered by a full warranty. This can be extended to 2 or 3 years on most systems.

Wired2Fire are confident that you'll love your system when you receive it. For this reason we give you seven working days after you receive the system to be sure you're happy with it. If you're not entirely happy you can contact us, via post, fax, email or initiate a return using the automated returns system within this period. The customer will be given a full refund on return of the undamaged goods. Shipping costs to and from Wired2Fire are paid by the customer and are not refundable. All original packaging, accessories and instructions must be included. Please go to the shipping section for full details of the cancellation procedure.

In the case of systems built to the customer's specification, i.e. customised systems: the 7 working day approval period does not apply.

Currently Wired2Fire will accept international orders from the Republic of Ireland only.