The simplest method to return a system or component is to use our automated online returns procedure.

Simply go to your account page and under the list of previous orders select the order containing the item to be returned. For each item on the invoice you have the option to initiate a return. Simply click on it and complete the form with all relevant details.

All Wired2Fire systems are provided with a two year offsite warranty as standard. The first year is on a "collect and return" basis where all carriage and repair costs are met by Wired2Fire. The second year warranty covers "labour only". Please check here for full warranty terms.

Before returning a system you should run through all the troubleshooting steps outlined in our support section. Please ensure the system has an actual hardware fault. A large proportion of PCs that Wired2Fire receives simply have misconfigured software or customer installed hardware, which is not covered under the warranty. If a system is tested and no hardware fault is found you will be subject to a delivery charge of £50. We will not charge any labour costs. If you are unsure, it is usually best to contact us to discuss the nature of the fault. Often a simple system restore will fix the problem.

Turn around on system repairs will be no less than 48 hours. Depending on the nature of the fault and the availability of replacement hardware it may take several days to resolve. To ensure systems are not sent out with potentially faulty components they are subject to the full 24 hour burn in test. Whilst this does add to the total time of repair, we believe that it is better to be totally thorough so that you, the customer, can be confident you will receive your system back in full working order. Please understand we will be doing our utmost to get the system back to you, but that it may take some time. Replacement hardware will be of the same or better performance than the original hardware. Redelivery will be Monday to Friday between 9a.m. and 5.30p.m. We can deliver to any UK address and this does not have to be the original billing address.

In the unlikely event you should need to return your Wired2Fire system for repair, you should ensure adequate packaging:

Systems should be packaged in there original packaging, with all inserts and padding included. The packaging should be securely taped at top and bottom. These simple steps will ensure your system arrives without any problems. In these circumstances carriage is fully insured.

In the even that you do not have the original packaging we can provide replacement boxes, with sufficinet padding, at a cost of £15. This will ensure your system arrives to us in one piece.

If you are providing your own packaging please note that you may be held liable for any damage incurred during shipping should the packaging not be adequate. The courier system is not perfect and a computer in a box with little or no padding will invalidate the carriage insurance and massively increase the chances of your system being damaged.

First, you should run through all the troubleshooting steps outlined in our support section. If this does not resolve your issue then please contact Wired2Fire on 0845 388 9051 to talk to one of our support staff. Please have as much detail to hand regarding the nature of the problem as possible. This will ensure a fast and efficient service. Our staff may ask you to run through several tests or steps to identify the cause of the fault. Once the faulty hardware has been identified a replacement part will be shipped to you by next day courier. The onsite engineer will then contact you to arrange a convenient time to replace the faulty component. Repairs will usually take less than 48 hours.

In certain circumtances, the faulty component can not be readily identified, then the system will be collected as per the standard collect and return warranty above. Please note that a system that is tested and has no hardware fault will result in a small charge to cover delivery costs as described above.

Please check here for full warranty terms.

2. Wired2Fire Ltd Technical Support. We are happy to provide free technical support to all Wired2Fire Ltd customers who require help or advice regarding products purchased from Wired2Fire Ltd. To obtain Technical Support please call 0845 388 9051 and ensure you have your order number to hand. Alternatively please contact us at support@wired2fire.co.uk.

3. Exceptions to Distance Selling Regulations (2000) - You do not have the right to cancel the contract under the Distance Selling Act if you have collected goods or if the order is for computer software which has been unsealed, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.

4. If returning goods to Wired2Fire Ltd for reasons other than your right to cancel under the Distance Selling Regulations (2000) further conditions apply. Please see - In all Cases Where Support and/or Returns Service is Provided by Wired2Fire Ltd.

After 28 Days of Purchase Date
1. Direct Manufacturer Technical Support. Although Wired2Fire Ltd is happy to provide support after 28 days many manufacturers or their appointed agents offer a direct service. This is often the best solution for the customer with the highest standards of technical support, latest information and fastest returns processing. Please check the manufacturer website for further details..

2. Exceptions. For manufacturers who do not provide a direct service Wired2Fire Ltd will provide Technical Support and Returns service for up to 1 year from date of purchase. To obtain Technical Support please call 0871 999 283 and ensure you have your order number to hand. Alternatively please email

3. If returning goods to Wired2Fire Ltd further conditions apply. Please see - In all Cases Where Support and/or Returns Service is Provided by Wired2Fire Ltd. Alternatively please contact us at support@wired2fire.co.uk.

In all Cases Where Support and/or Returns Service is Provided by Wired2Fire Ltd
1. Compatibility - Applications, drivers and games are often released to market with bugs that can affect hardware performance. Therefore Wired2Fire Ltd cannot guarantee that every hardware product is 100% compatible with every software product available.

2. Returning Faulty Goods - Please be sure returned goods are faulty and the problem experienced is not caused by another component in your system or by software configuration. If after having received Technical Support information you are completely satisfied you have faulty goods please request an RMA number (Return Merchandise Authorisation) by using the automated returns system or by calling 0845 388 9051.

3. Only Return Faulty Item(s). RMA numbers are issued for specific components only. Please do not return your whole order because you believe one component may be faulty. This does not affect your rights under the Distance Selling Regulations (2000).

4. Completeness of Returned Item(s). Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small.

5. Modified Goods. Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and no support will be provided.

6. Packaging. Returned items should be packaged properly and shipped in a plain outer box.

7. Testing . All returned items not returned in accordance with the Distance Selling Regulations (2000) are tested by Wired2Fire Ltd technicians. Any item found to be not faulty will be subject to a £10 +VAT charge if collected or a £10 + return shipping + VAT charge if shipped back to the customer. You will be notified by e-mail before any non-faulty goods are returned to you. This does not affect your statutory rights.

UK distance selling regulations allow a consumer to return an item purchased through the internet or over the telephone up to 7 days after receiving the item.

Return under distance selling regulations Please see the shipping and returns section for full details, explaining your rights and any charges that may be due.

Once you have read this information you should then either initiate a return using the automated returns procedure described above, or you should contact us by email or call us to arrange the return.