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Help and Support

In the unlikely event you have a problem with your Wired2Fire PC, to identify the nature of the fault it is worth checking the How To's below.

How to Test Memory

How to Test Your Graphics Card

How to Test Your CPU

How to Test Temperatures

How to Package Your PC for Return

How to Remove a Virus

How to Change a Graphics Card

How to Change Memory

How to Load Your Overclocking Profile

How to Test System Memory

If you are getting random Blue Screen Errors or crashes, this may be down to faulty memory. To test the memory you will need a USB Flash Memory Stick or a blank CD/DVD. To perform the testing please do the following:

1. Download the USB stick of DVD image from this site - http://www.memtest86.com/download.htm

2. For the USB version insert the USB memory stick into a USB port. Run the installer, select the USB drive you have connected. Install the software. WARNING - this will delete all data on the memory stick.

For the DVD iso, please burn the ISO to a blank DVD using suitable software such as CDBurnerXP - https://cdburnerxp.se/en/download

3. Once the DVD or USB stick has been created. Restart the PC and manually select the appropriate boot device by pressing the hot key for the Boot Selection menu. To manually select you will need to press a specific key during start up to access the boot selection menu. The key to press will depend on the manufacturer of your motherboard. Listed below are the boot selection menu keys:

Asus - F8

Gigabyte - F12

AsRock - F11

Please then select the USB memory stick or DVD drive as appropriate. The test should then start automatically. Errors will appear clearly in RED. If these occur and your memory is still in warranty please contact us to arrange a return and replacement of your memory.

How to Test Your Graphics Card

If you are getting artifacts appearing on the screen during a game, or the PC is freezing or crashing during a game it may be caused by a faulty graphics card. Whilst it is not possible to test this in total isolation there are some specific programs which will help check the integrity of your graphics card.

Using Furmark to test your Graphics Card - primarily tests using OpenGL and basic graphics card functions.

1. Download furmark from the following website - http://www.ozone3d.net/benchmarks/fur/

2. Install Furmark

3. Start Furmark and press the Burn-In Test button.

4. Run Furmark for 2-3 hours. If you get any artifacts the graphics card may be faulty. If the system freezes, the graphics card maybe faulty. If the system crashes or the program crashes, the graphics card may be faulty. If the system runs successfully for 2-3 hours it is unlikely to be a faulty graphics card.

Using Unigine Valley benchmark - uses more advance Graphics Card features.

1. Download Valley from the following website - http://unigine.com/products/valley/download/

2. Install Valley

3. Start Valley - turn all settings to max.

4. Run Valley for 2-3 hours (ideally over night). If you get any artifacts the graphics card may be faulty. If the system freezes, the graphics card maybe faulty. If the system crashes or the program crashes, the graphics card may be faulty. If the system runs successfully for 2-3 hours it is unlikely to be a faulty graphics card.

How to Test Your CPU

It is very unlikely your CPU will develop a fault, they tend to be the most reliable parts in any PC. However, it is possible they will develop a fault or that the overclock with the local mains voltage may not be fully stable. You can test this using various programs. Our recommendation is to use OCCT tool.

1. Download OCCT from the following website - http://www.ocbase.com/index.php/download

2. Install OCCT.

3. Start OCCT.

4. OCCT has 2 CPU specific tests. It is a good idea to run both the OCCT (best for error detecting) and Linpack (best to test for overheating) test for 1-2 hours each to confirm CPU stability.

The image below shows the settings for the general setup accessed by clicking on the Cog Icon. Most important is to set up the temperature limits to be less than the CPU limit. 92 degrees will be OK for Intel CPUs

CPU: OCCT settings

Test type: Automatic

Duration: 2 hours

Idle periods 0 beginning, 2 min at the end

Test Mode: Large Data Set

Click the On button to run the test.

CPU: LINPACK settings

Once complete the result will be displayed in the top left hand section. If no errors are detected, it is unlikely your PC has a fault. If errors are detected, it is likely your CPU is either faulty or the overclock has become unstable. Please remove the overclock and test again. If a fault is still detected it is likely the CPU is faulty. Please contact us.