Warranty Terms and Conditions
Claims procedure summary:
1. First Check that it is not a simple problem like a blown fuse or faulty plug. Remember that if no fault is found with your hardware, or it is a software problem, you will be required to pay for collection and redelivery costs.

2. If your product still fails to work, call the Technical Support Department on 0845 388 9051 or e-mail the technical support department at: support@wired2fire.co.uk. Have the warranty number information available, this is the same as your order number and can be found in your system manual. The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, Wired2Fire Ltd will decide on the best course of action for complete customer satisfaction as detailed below:

Collect and Return Warranty

Year 1 – collect and return
1. If the system is thought to be faulty Wired2Fire will arrange collection of the system from the customer. This will usually be next day or same day if the fault is diagnosed before 11am.

2. The customer is required to package the system in its original packaging, ensuring the box is sufficiently padded and sealed shut. If the customer does not have the original packaging the customer may provide their own packaging, however, in these circumstances no insurance against damage during transportation will be provided for delivery of the system. Alternatively, the customer can purchase the necessary packaging from Wired2Fire for a cost of £15. This will be delivered next day. If Wired2Fire packaging is used then full delivery insurance will be provided.

3. On return to Wired2Fire the system will be tested as appropriate and any faulty parts will be replaced. Whilst every effort will be made to preserve data on the system, under certain circumstances this will not be possible, therefore, Wired2Fire recommends creating a full backup of your system before returning where ever possible. The cost of all labour is covered by Wired2Fire except when there is no fault found.

4. The system will be returned to the customer at any valid UK address by standard next day delivery. Timed deliveries will require an additional payment. All other delivery costs, except where no fault is found, will be covered by Wired2Fire.

Year 2 – labour only
1. If the system is thought to be faulty the customer can ask Wired2Fire to collect the system for a cost of £50 (including return of the system). Delivery insurance will be provided as for year 1 warranty collection. Alternatively, the customer may arrange to use there own delivery service.

2. On return to Wired2Fire the system will be tested as appropriate and the customer will be contacted to organise the replacement part if required. Cost of parts are not covered by Wired2Fire, the customer has the option of i) providing replacement parts themselves, ii) purchasing replacement parts from Wired2Fire or iii) attempting to return the faulty component direct to the manufacturer, should it still be under a valid manufacturer warranty. No labour will be charged.

3. If the customer has paid the £50 collection and redelivery fee, the system will be returned to the customer at any valid UK address by standard next day delivery. Timed deliveries will require an additional payment.

On Site Warranty

Year 1, 2 and 3

1. If a fault is diagnosed by the Wired2Fire technician and can be identified as being the result of a specific component, Wired2Fire will arrange to have replacement parts sent out by next day courier. Once the item is received the customer should call Wired2Fire to arrange the engineers visit. The engineer will then contact the customer directly to arrange a convenient time to replace the faulty component.

2. Should Wired2Fire not be able to diagnose the fault to a specific component, which will result in the requirement for extended testing Wired2Fire will arrange to have the system collected as per the standard 1 year warranty. (see above)

Parts Warranty:

LCD Monitor Warranties and Peripherals Warranties are provided directly by the manufacturer. Please see manufacturer website for full warranty details.

Wired2Fire Ltd warrants to the original purchaser that any part of the computer excluding software, documentation and similar items will be free of defects in workmanship and materials for the period of your warranty from the date of delivery. During the warranty period, Wired2Fire Ltd will, at its option:

(1) provide replacement parts necessary to repair the product; or (2) replace the product with a comparable product. Replacement parts or products will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of fourteen days (calendar days) or the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty.
This limited product warranty covers normal use only. This limited product warranty does not cover damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: actions that are beyond Wired2Fire Ltd's control, including without limitation, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability; unauthorised modifications, attachments or peripherals; improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse or mishandling. This limited product warranty does not cover software or non-Wired2Fire Ltd branded products. Any warranty applicable to software or non-Wired2Fire Ltd branded products is provided by the original manufacturer.

EXCEPT FOR THE WARRANTIES EXPRESSED IN THIS AGREEMENT, WIRED2FIRE LTD DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE APPLICABLE LAW. THE TERM OF ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED ARE LIMITED TO THE TERM OF THIS AGREEMENT. WIRED2FIRE LTD'S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE APPLICABLE LAW. NEITHER YOU NOR WIRED2FIRE LTD WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS, "DOWN TIME", PURCHASER'S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTIAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE LAW. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE AOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Wired2Fire Ltd will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from Wired2Fire Ltd. Wired2Fire Ltd will also not be responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, purchased from Wired2Fire Ltd. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage(other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by a Wired2Fire Ltd employee or Genie Support Services engineer, inadequate or excessive electrical power surges, or other power irregularities. Wired2Fire Ltd will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by Wired2Fire Ltd.
Wired2Fire Ltd customers that are within warranty will have defective parts replaced with the same or equivalent part at no cost. Any other part replacement that is different from the original configuration must be purchased at cost.
Contents of warranty subject to change without notice.

WHAT IS COVERED

1. Breakdown:
The cost of repair to the Registered Equipment following a mechanical or electrical fault, which stops the Registered Equipment fulfilling its intended purpose. The cost of repair shall be limited to the purchase price of the Registered Equipment.

WHAT IS NOT COVERED

1. Territorial Limits: Breakdown arising out of any occurrence outside Great Britain, Northern Ireland, the Isle of Man or the Channel Islands.
2. Maintenance/Adjustments: The cost of
a) Routine service, inspection or maintenance
b) Modification of the registered equipment
c) Labour and replacement of manufacturer defined operator replaceable consumables including but not limited to printer ribbons media printer ink toner developer external batteries.
d) The parts costs of manufacturer defined engineering replaceable consumables and limited life elements including but not limited to internal batteries rechargeable battery packs laser printer opc units drums fuser and developer units.
e) Any failure of the Registered Equipment arising from exclusions (c) or (d) above.
f) Rectifying maladjustment due to incorrect configuration setting of manual controls or programming errors
g) Any repairs which do not affect the operational function of the Registered Equipment including but not limited to handles cabinets plastic or metal trim badges and insignia.3. The cost of materials and labour charges for which the manufacturer or supplier is held responsible under the terms of any guarantee or warranty.
4. Breakdown due to:
a) Wilful act or neglect or misuse of the Registered Equipment.
b) Failure to follow manufacturer's instructions.
c) Dismantling, transit, modification, re-installation or the fitting of upgrades or accessories
d) Appliance accessories or peripherals that were not an integral part of the original installation.
e) Computer tapes or diskettes
f) An incorrect or abnormal electrical supply, defects in external wiring, cable or electrical connection not forming part of the original installation.
g) Accidental damage.
h) Theft, fire, lightning, explosion, flood or other causes external to the Registered Equipment.
i) Rust, corrosion or water damage
5. Sonic Booms: Loss destruction or damage directly occasioned by pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds.
6. Software installation, corrupted software and computer viruses.
7. Repair or replacement covered by a manufacturer recall of the Registered Equipment.
8. Any costs where no fault is found, including but not limited to call out charges.
9. The cost of any repair not carried out by a recommended repair agent.
10. Losses directly or indirectly caused by, happening through, or in consequence of war, invasion, acts of foreign enemies, hostilities (whether war be declared or not), civil war, terrorism, rebellion, revolution, insurrection, military or usurped power or confiscation or nationalisation or requisition and/or destruction of or damage to property by or under the order of any Government or local authority or riot or civil commotion.
11. Loss directly or indirectly caused by, happening through, or in consequence of nuclear fission, nuclear fusion, radioactive contamination
12. Consequential Loss: Any loss suffered as a result of not being able to use the Member's Product or other losses of any nature.
13. Date Recognition: The cost of any alteration repair or replacement caused by the failure of the equipment, software or associated equipment to recognise any date as its true calendar date.
OTHER LIMITATIONS
1. The Member shall take all reasonable steps to ensure that the Registered Equipment is operated/serviced in accordance with the manufacturer's recommendations and that all reasonable precautions to prevent or minimise any Breakdown to the Registered Equipment are taken.
2. Only consumables whose specification is equal to or better than that specified by the manufacturer and/or supplier of the Registered Equipment or approved by The Administrator may be used.
3. The Administrator. retains the right to suspend or cancel cover on any Registered Equipment where this is deemed no longer maintainable through poor condition obsolescence age or availability of replacement parts. In the event of cancellation provided the premium has been paid in full the Member shall be entitled to a proportionate rebate of premium in respect of the unexpired period stated on the Guarantee document for that item of Registered Equipment.
4. The Administrator at their own expense may take proceedings as they think fit in the name of the Member to enforce any rights and remedies against or obtain relief or indemnity from other parties to which the Administrator shall be or may become entitled or subrogated under this Guarantee. The Member shall at the request and expense of the Administrator comply with such requests as may reasonably be required by The Administrator for that purpose.
5. All benefit under this Guarantee is forfeited where there has been fraud non-disclosure mis-statement or any attempted threat by the Member or any party acting on the Member's behalf. GOVERNING LAW
This agreement is governed by the laws of England and Wales unless we have agreed otherwise with the MemberYour legal rights are not affected by this guarantee.