In addition to your legal rights, we offer a warranty on all our products. The conditions and length of the warranty as applied to your goods, will depend on the type of warranty you purchased along with your goods. Details of the various warranties are outlined below.
The standard warranty applies to all Desktop PCs unless otherwise stated on the order details. It covers the cost of all parts and labour for 2 years from the date of delivery of the goods. It covers all labour for 3 years from the date of delivery.
It does not cover the costs of collection and return of the goods for repair. Except for the first 30 days from the date of delivery where Wired2Fire Ltd will cover the courier costs for collecting and returning the Goods. After 30 days you can return the goods yourself, send them using your own courier or return them for a charge using our own courier.
The main components of Laptops are covered by our Standard Warranty above with the following exceptions. The battery is covered for 9 months from the date of delivery. The laptop screen is covered for 12 months from the date of delivery.
Monitor and Peripherals Warranty
All Monitors and Peripherals (defined as anything that is not contained within the chassis of the PC or Laptop) should be returned directly to the manufacturer of the product under the manufacturer guarantee. Where the manufacturer specifies return of the goods to the seller (Wired2Fire Ltd) then the Standard Warranty applies. It is faster to return these products direct to the manufacturer as it removes a step in the warranty process so will result in a faster turn around.
Wired2Fire Ltd operates a standard dead pixel policy as defined in ISO-9241-302, 303, 305, 307:2008. You will be deemed to have accepted your monitor under this policy by placing your order with us. Individual manufactures may have policies that exceed the standard dead pixel warranty.
Many of our computers are built using retail components. These may come with a separate manufacturer guarantee. This may allow you to obtain replacement or repair of a component outside of the standard warranty period with Wired2Fire. Please contact the manufacturer of the component to determine if there is an extended guarantee.
2 and 3 Year Collect and Return Extended Warranties
For an extra charge Wired2Fire Ltd will offer an extended warranty. These warranties cover the cost of collection and return to you for the entire 2 or 3 years. In addition, the 3 year extended warranty covers the costs of labour and parts for three years from the date of delivery.
Faults covered by warranty
Any faults resulting as a defect during manufacture are covered by our warranties.
Faults or damage caused by you or third parties are not covered by our warranties. This includes, but is not limited to, physical damage, overclocking by you, power surge, incorrect connection/installation of peripherals or components.
Faults caused by failure to follow our or the individual manfacturers guidelines are not covered by the warranty. Examples include, but are not limited to, failure to keep the PC free from dust by occasional cleaning, this could cause overheating and consequent failure of a component.
You are permitted to open the case and add your own components and still be covered by our warranty. However, if you physcially damage or incorrectly install components when opening the case you will not be covered.
Software issues are not covered by the warranty.
If repair is obtained under warranty and the goods are found not to be faulty we reserve the right to charge for costs incurred. Typically this will include the cost of collection and return if not already paid for and a small labour charge for the time taken testing the product.
Collection and Return of Goods under Warranty
Irrespective of the form of the warranty we will not be held liable to any damage in transit unless the item is packed using the same packaging as it was sent out in. This is to include any internal packaging used to support heavy internal components. If you have disposed of your packaging, we can provide replacements for a reasonable charge. If you use your own packaging with our courier, you do so at your own risk.
Obtaining Warranty Support
To return a product under warranty please first visit our support pages. These offer some basic troubleshooting advice. You may also contact our support department for further help. If it is thought a fault is present please follow our returns procedure.